A text appears on the day or period count indicating that the exit may not be complete. What is the cause of this?
  • 10 Jun 2024
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A text appears on the day or period count indicating that the exit may not be complete. What is the cause of this?

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<span class="fr-marker" data-id="0" data-type="true" style="display: none; line-height: 0;"></span><span class="fr-marker" data-id="0" data-type="false" style="display: none; line-height: 0;"></span>When printing a day or period count, two checks are performed: whether there are still parked files and whether there are still rejected transactions.

The parking of one or more receipts can result in the situation where products may have been paid for, but for certain reasons have not yet been processed in the cash register. The parking of receipts can therefore be a point of attention when printing the day or period count.

The other possibility is that the server has received cash register transactions that have been rejected for technical reasons and therefore have not been processed. This undoubtedly affects the day or period count. The sale and payment have indeed taken place, but the transaction cannot be processed by RetailVista. This will almost certainly result in a cash discrepancy. When mentioning 'Rejected transactions', always contact the support desk of NedFox.


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