---
title: "Converting an existing loyalty card to another loyalty card"
slug: "converting-an-existing-loyalty-card-to-another-loyalty-card"
updated: 2025-11-30T19:57:54Z
published: 2025-11-30T19:57:54Z
canonical: "docs.retailvista.net/converting-an-existing-loyalty-card-to-another-loyalty-card"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://docs.retailvista.net/llms.txt
> Use this file to discover all available pages before exploring further.

# Converting an existing loyalty card to another loyalty card

Within RetailVista POS it is possible to transfer the balance from one loyalty card to another. This can be a new or an existing loyalty card onto which the balance should be transferred.

In RetailVista POS go to the menu option Loyalty > Transfer loyalty card.

![](https://cdn.document360.io/9cfe1b80-9c32-4b2a-9328-1df667cdd950/Images/Documentation/image-1764532632997.png?sv=2026-02-06&spr=https&st=2026-11-08T23%3A19%3A01Z&se=2026-11-09T00%3A19%3A01Z&sr=c&sp=r&sig=%2FKi5jEpApB49UPQmJTRuQFUOLHSps2BanMgrRxjqd1c%3D)

In step 1 enter the loyalty card number of the card that should be transferred and choose Next:

![](https://cdn.document360.io/9cfe1b80-9c32-4b2a-9328-1df667cdd950/Images/Documentation/image-1764532652340.png?sv=2026-02-06&spr=https&st=2026-11-08T23%3A19%3A01Z&se=2026-11-09T00%3A19%3A01Z&sr=c&sp=r&sig=%2FKi5jEpApB49UPQmJTRuQFUOLHSps2BanMgrRxjqd1c%3D)

In step 2 enter the loyalty card number of the loyalty card that should receive the points from the old loyalty card.

![](https://cdn.document360.io/9cfe1b80-9c32-4b2a-9328-1df667cdd950/Images/Documentation/image-1764532665480.png?sv=2026-02-06&spr=https&st=2026-11-08T23%3A19%3A01Z&se=2026-11-09T00%3A19%3A01Z&sr=c&sp=r&sig=%2FKi5jEpApB49UPQmJTRuQFUOLHSps2BanMgrRxjqd1c%3D)

As the final step choose Complete to finish the transfer.