How can I change settings on a PaymentSense terminal?

Paymentsense can change settings on the terminal themselves if you call (or if the customer calls) their support desk. (We (NEDFOX ONLY) can call the paymentsense support team at 0044 800 044 59 35)

What settings can they assign to their card terminals, for example?

Actually, all of them, but the most commonly used functions that Paymentsense can set up that you may need during (or after) installation:

- enable/disable printing of receipts from the PDQ / card terminal.

- assign TIDs.

Perform a TMS call:

- Press the MENU button twice.

- Press F3 for supervisor menu

- Password: 123456 ( Alternative password: 01483 )

- Press Enter

- Press Menu

- Press F4 for CALL TMS
(after TMS call it will print a receipt with TID / Terminal ID which is needed in POS terminal setup in RV).

Reset Pinpad:

Hold the CLEAR button + the button with .,' (punctuation button).

Almost instantly/direct the terminal will restart.

Reprint Receipt from Card Machine Itself:

Press Menu after transaction, choose option 6 to reprint receipt.

NOTE: With contactless payment, a receipt is never printed!

Switching between Standalone and Integrated Mode:

Standalone mode: Standalone mode allows the cashier to enter the amount a customer needs to pay on the card machine itself, instead of having the amount from the till go to the card machine automatically.

When would you use this? You would use this if the connection between the till and card machine is not working. (i.e. RetailVista POS gives an error message about not being able to connect to the card machine when starting a transaction.

To get the card machine in standalone mode:

On the card machine:

-Press F4

-Type in the password: 123456 + enter ( Alternative password: 01483 )

-Now press the option for standalone mode = on (I believe F4)

-Press Cancel until you are back in the main screen.

-The terminal will now restart itself. After that you can operate the terminal manually/standalone.

Integrated mode:

With integrated mode = ON, RetailVista is able to send the amount due immediately to the card machine.

If/When the issue with PaymentSense has been resolved and the card machine can be used again to work in integrated mode.

On the card machine:

-Press F4

-Type in the password: 123456 + enter ( Alternative password: 01483 )

-Now press the option for standalone mode = on (I believe F1)

-Press Cancel until you are back in the main screen.

-The terminal will now restart itself. After that you can operate the terminal in integrated mode.

After changing from/to stand-alone or integrated mode you might need to close RetailVista and start RetailVista again.