If a sales order requires a deposit, there are several ways to handle this. Deposits can be arranged manually with a customer, where the customer pays a deposit via bank transfer, and this payment is then manually recorded against the sales order once received. From the RetailVista 2026 update onwards, deposits can also be offered automatically through payment service providers.
Payment service
A deposit request can be created from the sales order. This is an agreement between the retailer and the customer to make a deposit. The deposit request can be automatically converted by RetailVista into a payment request, which is then sent to a payment service provider. An example of a payment service provider is Buckaroo. The only requirement for processing a deposit request through a payment service is that a payment service must be specified.
Payment request: Although it is technically possible to create a payment request directly, this is not recommended. A payment request on its own does nothing, and RetailVista cannot link it back to the sales order deposits. It is important to use the existing deposit request functionality. From a deposit request, RetailVista generates a payment request and ensures correct feedback of a successful payment to the sales order deposits.