How does RetailVista handle webshop orders where the consumer has chosen to pay by bank transfer?

Starting from the spring 2023 update of RetailVista ERP, it has become possible to indicate in the webshop order message that a consumer has chosen to pay by bank transfer. 

Previously, the rule was that this type of orders should not reach RetailVIsta until they were fully paid. However, this caused issues because the order was then not visible in RetailVista. If a consumer called about that order, it could not be found. Additionally, the financial administration could not record the payment in RetailVista but had to do it in the CMS. While other payments sometimes had to be recorded in RetailVista. This ambiguity has now been resolved as all orders can be sent to RetailVista. The only limitation is that the webshop producer needs to make an adjustment in the order message and indicate if a consumer has chosen to pay by bank transfer.

When processing the order message, RetailVIsta will create a down payment request for a bank transfer. This request will remain open until the financial administration receives the payment and offsets this down payment request with the actual received payment.

As long as there is at least one open down payment request in a sales order, RetailVIsta will not create any reservation rules for this sales order and it will not be processed.