---
title: "Importing basket"
slug: "importing-basket"
description: "Importing basket"
updated: 2024-06-10T10:06:09Z
published: 2024-04-28T16:51:09Z
canonical: "docs.retailvista.net/importing-basket"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://docs.retailvista.net/llms.txt
> Use this file to discover all available pages before exploring further.

# Importing basket

Select the module "Sale orders" in the Main screen.

![](https://cdn.document360.io/9cfe1b80-9c32-4b2a-9328-1df667cdd950/Images/Documentation/image-1714320921428.png?sv=2026-02-06&spr=https&st=2026-11-10T13%3A16%3A24Z&se=2026-11-10T14%3A16%3A24Z&sr=c&sp=r&sig=Jt5%2BvlP2twVylorFKbN1QEzlc99C4aaB2K0884QZZA4%3D)

Select "Pickup" or "Delivery".

![](https://cdn.document360.io/9cfe1b80-9c32-4b2a-9328-1df667cdd950/Images/Documentation/image-1714320952331.png?sv=2026-02-06&spr=https&st=2026-11-10T13%3A16%3A24Z&se=2026-11-10T14%3A16%3A24Z&sr=c&sp=r&sig=Jt5%2BvlP2twVylorFKbN1QEzlc99C4aaB2K0884QZZA4%3D)

![](https://cdn.document360.io/9cfe1b80-9c32-4b2a-9328-1df667cdd950/Images/Documentation/image-1714321014643.png?sv=2026-02-06&spr=https&st=2026-11-10T13%3A16%3A24Z&se=2026-11-10T14%3A16%3A24Z&sr=c&sp=r&sig=Jt5%2BvlP2twVylorFKbN1QEzlc99C4aaB2K0884QZZA4%3D)

Here you can look up the customer or add a new customer with the "+" icon.

## Add a new customer

This is not recommended for delivery orders, because you cannot add a delivery address via RetailVista Mobile. This will cause an error. For delivery orders it is better to add the customer via RetailVista Backoffice. See also guide: Adding Customers to Backoffice

![](https://cdn.document360.io/9cfe1b80-9c32-4b2a-9328-1df667cdd950/Images/Documentation/image-1714321036540.png?sv=2026-02-06&spr=https&st=2026-11-10T13%3A16%3A24Z&se=2026-11-10T14%3A16%3A24Z&sr=c&sp=r&sig=Jt5%2BvlP2twVylorFKbN1QEzlc99C4aaB2K0884QZZA4%3D)Fill in the ZipCode and Street number.

Select "Next step".

![](https://cdn.document360.io/9cfe1b80-9c32-4b2a-9328-1df667cdd950/Images/Documentation/image-1714321058198.png?sv=2026-02-06&spr=https&st=2026-11-10T13%3A16%3A24Z&se=2026-11-10T14%3A16%3A24Z&sr=c&sp=r&sig=Jt5%2BvlP2twVylorFKbN1QEzlc99C4aaB2K0884QZZA4%3D)

When the customer is a company, check the box "Company" and enter the company name. Otherwise you can fill in the name of the customer.

Select "Next step".

![](https://cdn.document360.io/9cfe1b80-9c32-4b2a-9328-1df667cdd950/Images/Documentation/image-1714321069825.png?sv=2026-02-06&spr=https&st=2026-11-10T13%3A16%3A24Z&se=2026-11-10T14%3A16%3A24Z&sr=c&sp=r&sig=Jt5%2BvlP2twVylorFKbN1QEzlc99C4aaB2K0884QZZA4%3D)

Enter the complete address and select "Next step".

![](https://cdn.document360.io/9cfe1b80-9c32-4b2a-9328-1df667cdd950/Images/Documentation/image-1714321080398.png?sv=2026-02-06&spr=https&st=2026-11-10T13%3A16%3A24Z&se=2026-11-10T14%3A16%3A24Z&sr=c&sp=r&sig=Jt5%2BvlP2twVylorFKbN1QEzlc99C4aaB2K0884QZZA4%3D)Enter the phonenumber, description and default email adress.

You can select "Add another phonenumber" to add another phonenumber.

Select "Save".

## Sale order

![](https://cdn.document360.io/9cfe1b80-9c32-4b2a-9328-1df667cdd950/Images/Documentation/image-1714321101494.png?sv=2026-02-06&spr=https&st=2026-11-10T13%3A16%3A24Z&se=2026-11-10T14%3A16%3A24Z&sr=c&sp=r&sig=Jt5%2BvlP2twVylorFKbN1QEzlc99C4aaB2K0884QZZA4%3D)Select "Proceed".

When you have selected "Delivery" and there is no address in the customer in RetailVista backoffice, at this point an error will be displayed. You can add a address to the customer in the backoffice and set the basket to a salesorder afterwards.

![](https://cdn.document360.io/9cfe1b80-9c32-4b2a-9328-1df667cdd950/Images/Documentation/image-1714321134035.png?sv=2026-02-06&spr=https&st=2026-11-10T13%3A16%3A24Z&se=2026-11-10T14%3A16%3A24Z&sr=c&sp=r&sig=Jt5%2BvlP2twVylorFKbN1QEzlc99C4aaB2K0884QZZA4%3D)Select "Import shopping cart".

![](https://cdn.document360.io/9cfe1b80-9c32-4b2a-9328-1df667cdd950/Images/Documentation/image-1714321222875.png?sv=2026-02-06&spr=https&st=2026-11-10T13%3A16%3A24Z&se=2026-11-10T14%3A16%3A24Z&sr=c&sp=r&sig=Jt5%2BvlP2twVylorFKbN1QEzlc99C4aaB2K0884QZZA4%3D)Select "Yes".

The basket is empty now and has been imported to the sale order.

![](https://cdn.document360.io/9cfe1b80-9c32-4b2a-9328-1df667cdd950/Images/Documentation/image-1714321274756.png?sv=2026-02-06&spr=https&st=2026-11-10T13%3A16%3A24Z&se=2026-11-10T14%3A16%3A24Z&sr=c&sp=r&sig=Jt5%2BvlP2twVylorFKbN1QEzlc99C4aaB2K0884QZZA4%3D)Now you can continue with the salesorder and add more rows or change the amount