Invoicing invoice tickets

It has been agreed with the second line support department that they do not close "Invoice" tickets after handling. Instead, they return them to first line support so that we can invoice these tickets.

Create a new delivery on account via RetailVista with the invoice remark:  " ............... in response to support ticket ....... "/
Book your spent time according to product 3377.
Check the ticket to see how much time you need to charge.
(Cocosoft and BZTRS have special VAR prices, which you can find in Sharepoint under Sales > NL > Price lists RV and VAR).
Once you have created a delivery, add *F* to the description in the ticket (this stands for invoiced).
When closing the ticket, you should return the ticket to second line (if the ticket is ever reopened by the customer, it will not be assigned to your name).