Known CCV Malfunctions and Solutions

** TAMPER **
Please enter Password
The pin is deceased in this case. When a Tamper message appears, there is nothing more to do and the pin must be replaced immediately.

Error message: "Print last ticket"
Go to RV POS, then to File > CCV EFT configuration > reprint last receipt. The problem should now be resolved.
If the receipt still doesn't come out and you receive an error, it may be due to the firewall.
Go to your control panel, then to the firewall (Windows Defender Firewall) > then to Advanced settings > then to inbound rules. If the POS is listed here with a red cross, you can select it and choose to remove it from the actions on the right. Then you need to restart the cash register.

Error message: "Unable to connect because the connected party did not respond correctly or in a timely manner; (with the customer's IP address)"
In this case, you need to restart the pin. Always disconnect the power and network cables.
This error indicates that the cash register and the pin do not see each other, the connection is not there. A restart often fixes this. If it doesn't work, create a support ticket.

Error message: "Card declined" or "Invalid card"
9 out of 10 times, the customer does not have a contract or the contract has been changed without their knowledge.
- Go to CCV Adminlight and select Start menu
- Go to Manager Menu (pw: 99999)
- Go to Reports
- Go to C-TAP
- Go to PARAMETERS
- Go to PER ACQUIRER
- Select the Acquirer here (there may be multiple, click on them one by one)
If you see "No card relationship table present", then you know that there is no contract or something is wrong.
Have the customer contact the bank in case of Equens. In case of CCV, they should contact CCV.

If it is correct, you will see something like: session parameter succeeded. You can then choose stop or escape on your keyboard multiple times, and then CCV Adminlight will retrieve and load the parameters.

What should you do if contactless payment does not work?
It is important that CCV Adminlight is installed on the customer's PC.
Make sure you set the correct IP address in this program.
- Go to Manager Menu (pw: 99999)
- Go to functions
- Go to terminal
- Go to contact TMS
- If this is successful and you can use the menu again, go back to Manager Menu
- Go to functions
- Go to CTAP
- Go to Contact Acquirer
- Choose the Acquirer here. If you no longer see anything on the screen, press cancel multiple times until something happens. Once this is done, contactless payment can be tested again.

What should you do if you set a PIN and you get the message: "First day closing"
- Go to Manager Menu (pw: 99999)
- Go to functions
- Go to terminal
- Go to day closing
If you have set the PIN now, you need to activate the PIN afterwards
- Go to Manager Menu (pw: 99999)
- Go to functions
- Go to terminal
- Go to activate terminal