---
title: "Bericht 'kan geen verbinding maken met terminal xxxx'"
slug: "message-cannot-contact-terminal-xxxx"
updated: 2024-03-03T18:27:35Z
published: 2024-03-03T18:27:35Z
canonical: "docs.retailvista.net/message-cannot-contact-terminal-xxxx"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://docs.retailvista.net/llms.txt
> Use this file to discover all available pages before exploring further.

# Message 'cannot contact terminal xxxx '

When starting a Chip & PIN transaction RetailVista POS displays the message:

"Cannot contact Chip & PIN device with id = xxxxxxxx" (where xxxxxxx is the terminal id from your card machine).

Most of the time this has to do with a disruption of the internet connection. Please confirm that the internet connection is operational (for instance, by opening a webpage).

Also confirm that other tills are connecting with the card machine (that is: that other tills can complete a card transaction).

Restart RetailVista POS (the till software, not the complete till). Try to start a new chip & pin transaction. If you still receive the message, restart the till once more.

If the message doesn't go away, please contact NedFox.