Processing Webshop Sales Orders

See this guide for details on simply processing customer orders from the integrated Garden Connect webshop in the RetailVista tills.

Ensure your till operator is logged into the till.

Administration -> Import Reservation

You will then see all of your unprocessed Webshop orders, see our testing example below. (real customer order details blanked)

You can view the details of the order by clicking on "Details". Click on "Close" to continue with the processing.

Select the order and Click on "OK" for the reservation to be imported into the till. The goods will already be paid for so there is no money to take.

Go to the payment screen. Notice the amount to be paid is £0.00. Simply finish the sale as cash. A receipt will print with order details to be put in the packaging with the goods if desired.

Refunds

The refund could be completed as a normal refund using the receipt but you may not always have access to this. Failing presentation of receipt, simply refund the products normally (scan goods in, reduce qty) and if required refund to the customers card over the telephone using Card Holder not present options through your integrated chip and pin.