Rejected transaction
- 03 Mar 2024
- 1 Minute to read
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Rejected transaction
- Updated on 03 Mar 2024
- 1 Minute to read
- Contributors
- Print
- DarkLight
- PDF
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Occasionally the end of day receipts show the message 'rejected transaction(s):'xxx'
This means that, for some reason, the transaction couldn't be processed. The value of the contents of this transaction will be a difference on your end of day receipt.
Our support department can look into it for you, but first you could try the following:
- Open RetailVista Backoffice
- Open Point of Sale
- Open POS transactions
- In the left column select 'Reprocess rejected transactions'
- Click refresh on the screen
If the rejected transactions remain, please send an email to support@nedfox.nl. A support ticket will then be created.
Alternatively you can contact the support department on our UK telephone number:
UK
020 - 369 50 219
Netherlands
00 31 - (0) 527 249 900
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