RetailVista gives an error message / incorrect operation.

An error message occurs in the software. In that case, the following steps should be followed:

Does the customer have the latest version?

• If No, update first
  • Is the error message resolved? Close the ticket
  • If the error message is not resolved: proceed to the next step
• If Yes, can the error message be reproduced on the Nedfox acceptance environment?
  • The error message can be reproduced: Create a task
    • Check if a workaround is available for the customer to continue working in the meantime:
      • There is a workaround: provide it to the customer
      • There is no workaround: is escalation necessary?
  • The error message cannot be reproduced: proceed to the third line