---
title: "When scanning a loyalty card, I receive the message 'Cardnumber does not fit into assigned range'."
slug: "when-scanning-a-loyalty-card-i-receive-the-message-cardnumber-does-not-fit-into-assigned-range"
description: "When scanning a loyalty card, I receive the message 'Cardnumber does not fit into assigned range'."
tags: ["QA17"]
updated: 2024-06-10T08:46:23Z
published: 2024-06-10T08:46:23Z
canonical: "docs.retailvista.net/when-scanning-a-loyalty-card-i-receive-the-message-cardnumber-does-not-fit-into-assigned-range"
---

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# When scanning a loyalty card, I receive the message 'Cardnumber does not fit into assigned range'.

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		<p>This message appears when the loyalty card number does not fall within the ranges set for your company, the card number will then not be accepted by e-Loyalty. It is possible that the card number is invalid or that the card ranges need to be expanded within e-Loyalty. Please contact the headquarters of your organization for this message.</p></body>
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