---
title: "When scanning a loyalty card, I receive the message 'Connection failed with server, please try again later'."
slug: "when-scanning-a-loyalty-card-i-receive-the-message-connection-failed-with-server-please-try-again-later"
description: "When scanning a loyalty card, I receive the message 'Connection failed with server, please try again later'."
tags: ["QA14"]
updated: 2024-06-10T08:23:34Z
published: 2024-06-10T08:23:34Z
canonical: "docs.retailvista.net/when-scanning-a-loyalty-card-i-receive-the-message-connection-failed-with-server-please-try-again-later"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://docs.retailvista.net/llms.txt
> Use this file to discover all available pages before exploring further.

# When scanning a loyalty card, I receive the message 'Connection failed with server, please try again later'.

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		<p>This notification can have multiple causes. It means that e-Loyalty is not available, and therefore, points cannot be earned or redeemed. It is possible that the cause of this notification lies in a malfunction of your own Internet connection. Do you have Internet access? Then contact the NedFox helpdesk or visit http://support.nedfox.net under 'Outages'. The cash register does not need to be restarted.</p></body>
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