When the following message appears while creating an product, this means that the product/barcode already exists in the system but is not available for the current branch type.
This message will therefore only occur for companies linked to an organisation.
- The barcode already exists for an product that is not available for your branch. Search for the product without specifying a branch or branch type (via the Advanced tab) and either mutate the entry or add availability for your branch.
Image 1
To resolve this, you can search in the product database for this barcode, but leave the branch and branch type fields empty in the Advanced tab (Images 1 & 2). Make both fields “empty”. When you now search, the product will appear.
Apply a mutation to the product (e.g., adjust the description) so that the product is derived. After this, the product can be used and searched for in the normal way.
Image 2
Image 3
What to do if the 'branch' field cannot be cleared?
If the branch field cannot be cleared, a branch has been assigned to the currently logged-in user.
One option is for a user within the organisation to log in who is not restricted to a specific branch.
If this is not possible, it is also possible to temporarily remove the restriction from the user.
Go to Extra > Users, open the desired user, and clear the field “Restrict access to branch”.
NOTE: Restricting a user to a branch only makes sense if there are multiple branches.
If there is only one branch, the restriction can be omitted.