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Submit RMA via CCV
  • 23 Jun 2024
  • 1 Minute to read
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Contents

Submit RMA via CCV

  • Updated on 23 Jun 2024
  • 1 Minute to read
  • Contributors
  • Print
  • Dark
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  • PDF
Article summary

If you receive a defective customer pin, it needs to be repaired. The RMA request is done via email.

Note: 
If it concerns the repair of a mobile pin, always remove and store the SIM card and battery in the secretary's cabinet.
  • Go to the support > EFT > CCV folder in Sharepoint
  • Choose the Excel document "RMA Request form v37.23" RMA Request form v37.23.xlsm
    - In the reference, mention the customer it concerns (if you have 2, put the names together. Example: stock / Tuinland Zwolle)
    - Copy the serial number of the pin
    - The description of the complaint is important (Column J)
  • Now email your Excel document to CCV at repaircenter@ccv.eu
    - Your description is: RMA request
    - Info: Good morning, here is a new RMA request
  • After sending, you wait for an email back with an RMA number
  • Once you have received this email, you print out your RMA form twice
    - 1 form goes in a packing slip sleeve on or in the box you are sending
    - 1 form goes in the RMA folder (indicate on this form when you send your package)
  • You register your package via DHL (CCV is already filled in by default) 
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